With the recent surge in demand for on-demand shipping, it’s more vital than ever for businesses to get their items to customers on time. But, that would have been deemed “lightning quick” only a few years ago. It’s a reality that serves as a double-edged sword for both big and small businesses: many customers have become accustomed to same-day or two-day shipping and are ordering more things online as a result.
It does, however, imply that they have high expectations for receiving your merchandise. One of the best methods to gain an edge in e-commerce is to set up an effective order fulfillment process that is tailored to the needs of your specific business.
By implementing these tactics, you can expect to see an increase in not only the speed with which your valued B2B or B2C clients receive your items, but also a more focused, organized, and energized warehouse atmosphere.
To send your products twice as quickly, you don’t need to hire more people or extend their hours. To establish a more simplified warehouse fulfillment process that will keep up with market demands, follow these simple steps:
Customers Can Track Their Orders
Customers these days are more demanding than ever in terms of obtaining orders swiftly, whether you work in B2B, B2C, or a combination of both. You’ve probably dealt with a grumpy customer who wouldn’t stop calling and emailing about their order. Answering these questions can take a long time for you and your employees, especially if the problem emerges after the product has been distributed.
To address this problem, implement a system that allows your customers to track their orders in real-time. You can do this by simply including a tracking number and an anticipated delivery date in your receipt confirmation email, or you can hire a developer to add this option to your site directly. You’ll spend less time taking calls and more time processing orders in any instance.
The Inventory Manager Is Up for the Task
Customer expectations are sky-high, as we indicated — and you already know — especially if you offer on-demand shipment. This means that if your inventory management isn’t as sharp as a tack, your company’s survival could be jeopardized.
Do your homework when hiring for this position to ensure that this person is: a) familiar with current e-commerce order fulfillment processes; b) capable of hiring and managing competent team members; and c) understands the concepts of streamlined warehouse practices, such as slotting optimization, order fulfillment software, and inventory accuracy.
Workers Who Have Achievable Objectives
Working on the floor to fulfill duties is a physically hard profession. You may find exposé after exposé on unethical labor practices by some of the world’s largest e-commerce businesses if you dig hard enough. Joining the ranks of these companies is not a good idea.
Instead, focus on employing line and dependable floor workers, who know what they’re doing, and want to advance in their careers. At the end of the day, these are the people who see your product for the last time before it reaches your customers, which means their objectives must be attainable, their salaries must be competitive, and their working conditions must be equitable if you are to maintain the high quality your customers expect.
Smart Warehouse System
Investing in smart and robotic technologies for your company is the quickest method to speed up your order fulfillment process. Not only would these modifications speed up your production process, but they may also eliminate the need for additional labor in some circumstances.
The new manner of fulfillment enabled by mobile collaborative robots makes automation affordable to enterprises of all sizes, a step that previously needed a lot of cash. And, at the end of the day, this investment could ensure that your business can adapt to shifting client demands.