New JP Morgan Chase CMO Carla Hassan on DE&I, the Metaverse and Personalization

February 24, 2022
New JP Morgan Chase CMO Carla Hassan on DE&I, the Metaverse and Personalization
Hassan joins Marketer’s Brief to outline her priorities.

As the new top marketer at JP Morgan Chase, Carla Hassan has spent the last four months learning the business and outlining her priorities for the future. She’s paying attention to new marketing trends, like the metaverse, and growing strategies, like personalization, even as she expands on the financial giant’s commitment to diversity, equity and inclusion.

“Marketing—our sole reason for being is to drive growth of the business,” said Hassan on the most recent episode of the Marketer’s Brief podcast. “For me, a big priority is continuing to build a modern marketing organization that focuses as much on the digital, technological capabilities as it does on the human storytelling.” 

She had been chief marketing officer at Citi before she took the Chase CMO role in October.

For Hassan, that storytelling includes making sure that diverse groups are represented in front of and behind the camera. At Citi, DE&I was a big focus of her work and she’s prioritizing such initiatives in her new gig as well. Hassan said one of the reasons she chose to work for Chase was the company’s 2020 commitment of $30 billion over the next five years to helping close the racial wealth gap and driving economic inclusion for Black, Hispanic and Latino communities. Hassan expects marketing to play a “critical role” in this mission.

She’s also focusing on deepening relationships with current customers by creating more relevant and personalized experiences through them.

“We’re in a highly regulated industry—we’ve got to think how to get creative,” Hassan said.