The Clinician, a digital health innovator, has partnered with Northern Health to develop a patient registration and intake platform as part of the Statewide expansion of the Victorian Virtual Emergency Department (VVED). Through this service, patients can access non-critical emergency care on their own devices, in the comfort of their own homes. The Clinician’s digital health platform (ZEDOC) has been configured to provide the VVED with a streamlined digital patient intake solution and clinical tracking dashboard for timely access to virtual emergency care.
The Clinician has been working with Northern Health to replace the VVED’s original intake technology with an improved digital front door solution. Launched in April 2022, individuals seeking non-urgent medical care can now register their details and complete a digital health screening assessment on their own devices. Through ZEDOC’s tracking dashboard, VVED staff can access intake results immediately for triage and follow up patients via video call.
Taking less than 8 weeks from ideation to implementation, The Clinician team worked with Northern Health to include important features such as a registration form available in 22 different languages as well as SMS verification, automated clinical tracking, and streamlined integration with HealthDirect’s telehealth service. Currently, the new solution is being used by more than 200 clinical and clerical staff, who can access it onsite or remotely. The VVED has quadrupled its capacity from 50-60 patients per day since the expansion commenced, to over 250 patients per day. The Clinician’s ZEDOC solution is helping to manage this increase.