Ribbon Partners With Microsoft To Enable Service Providers

April 20, 2022
Ribbon Partners With Microsoft To Enable Service Providers

Ribbon Communications Inc. (Nasdaq: RBBN), a global provider of real-time communications software and IP Optical networking solutions to service providers, enterprises, and critical infrastructure sectors, today announced that Ribbon is an ecosystem partner supporting Microsoft’s new Operator Connect Accelerator for Microsoft Teams. Ribbon is extending its multi-tenant, software as a service (SaaS) solution, Ribbon Connect for Operator Connect, to support service provider deployments of Operator Connect.

Ribbon Connect empowers service providers to speed up delivery of Operator Connect services by using pre-assembled API integration, sales enablement, and portal-based administration tools. It also simplifies the selling, provisioning, and billing of Operator Connect-related services. A key differentiator for Ribbon Connect that makes it a critical element for Operator Connect connectivity, is its ability to leverage the same proven carrier-grade security products and services that are already trusted and deployed in the world’s largest telecom networks.

Operator Connect is Microsoft’s operator-managed service for interconnection between Teams and telecom services. With more than 270 million active monthly users, simplifying access to telecom services for Teams users better positions its Phone System services as a replacement for traditional telephony services and other cloud Unified Communications offerings. Operator Connect Accelerator offers service providers the opportunity to engage with an authorized Microsoft ecosystem partner to provide integration tools, service offerings, and professional services to jump-start their Operator Connect deployments, giving providers greater access to this new group of Teams customers.

“Since the launch of Microsoft Operator Connect, we have worked closely with Microsoft to build out our expertise and infrastructure to support the service,” said Tony Scarfo, EVP & General Manager of Ribbon’s Cloud & Edge Business Unit. “In addition, we have been deeply engaged globally with our service provider customers including Switch Connect and others, helping them onboard and integrate with the service, and now many are anxious to accelerate that process using the new Operator Connect Accelerator.”

Ribbon Connect enables service providers such as Switch Connect, who is among the first Ribbon customers to offer the service, to dramatically accelerate the time-to-market for their Microsoft Teams connectivity offers by leveraging turnkey, market-proven technology and eliminating the need to build and maintain their solutions. Ribbon Connect is supported by Ribbon’s global professional service team, which has extensive expertise in building and maintaining carrier-grade communications networks.

Scarfo added, “Our Ribbon Connect offering helps remove many common IT and billing integration issues and eases the on-boarding process to Operator Connect, enabling our service provider customers to realize faster ROI from their Teams investments. By offering API integration and automation tools, along with enhanced sales enablement mechanisms, Ribbon Connect enables service providers to reach their customers more quickly and efficiently.”

“Operator Connect Accelerator is designed to help service providers dramatically improve the time it takes to deploy their telecom services for Teams, reducing time-to-market and making it easier for businesses to adopt Teams as their office phone system, replacing costly legacy equipment,” said Taimoor Husain, Modern Workplace Strategy and GTM Lead, Telcos at Microsoft. “Partners like Ribbon are key to enabling the program as they offer several benefits including strong existing relationships with service providers, a deep understanding of Microsoft’s stringent architecture and quality assurance requirements, and have invested in the integration and automation toolsets that make Operator Connect Accelerator so compelling,”

The Ribbon Connect architecture fully complements Ribbon’s extensive portfolio of Microsoft certified SBCs, Analytics for Teams, and Voice Threat Prevention capabilities.

Ribbon and Cavell Group will host a webinar, Microsoft Operator Connect – Opportunities & Challenges for Service Providers, on May 5. Click here to register for the event.

Key Takeaways:

  • Ribbon is supporting Microsoft’s new Operator Connect Accelerator for Microsoft Teams. Operator Connect is Microsoft’s operator-managed service for interconnection between Teams and traditional telephony services.
  • Operator Connect Accelerator offers service providers the opportunity to engage with an authorized Microsoft ecosystem partner to provide integration tools, service offerings, and professional services to assist with Operator Connect deployments.
  • Ribbon Connect for Operator Connect enables service providers to dramatically accelerate the time-to-market for their Microsoft Teams connectivity offers by using advanced pre-assembled API integration, sales enablement, and portal-based administration tools to simplify the selling, provisioning, and billing of Operator Connect related services.
  • Ribbon Connect eliminates the need for Microsoft Operator Connect customers like Switch Connect to develop costly in-house solutions, enabling them to rapidly reduce the time that takes to connect Teams with the PSTN.
  • What differentiates Ribbon Connect from other offers on the market is that it is built from the same proven carrier-grade solutions that power and protect many of the largest telecom networks in the world and is supported by a world-class professional services organization.