Delta Faucet Company has earned the prestigious J.D. Power Certified Customer Service distinction for providing an “outstanding customer service experience” to customers who call the company for phone support. The organization earned the certification following a rigorous evaluation process and survey of customers’ recent experiences with contact teams.
“At Delta Faucet Company, we pride ourselves in providing exceptional support to our customers and installers, and are honored to receive this important recognition,” said Ken Roberts, President at Delta Faucet Company. “We are thrilled to have a world-class team helping transform our consumers’ experience with water and achieving this certification is a moment for us to celebrate,” added Roberts.
To become certified, Delta Faucet Company achieved a customer satisfaction score that exceeded J.D. Power’s cross-industry benchmark of high performers and exceeded J.D. Power’s standards for executing best practices for customer service.
“This is an exciting moment for us as we work hard to ensure all contact teams are equipped with industry-leading tools, training, and coaching so they can effectively and efficiently meet customers’ and installation partners’ needs,” said Rhea Zink, Senior Quality Assurance Specialist at Delta Faucet Company. “Earning the Certified Customer Service distinction from J.D. Power demonstrates how Delta Faucet Company continues to elevate the standards for service in the industry,” added Zink.