With 69% of customers ready to switch brands after poor service and 27% of leaders finding AI to be the top capability for reducing customer effort: Stellar customer experience (CX) is synonymous with stellar success.
This eBook, featuring insights from 6,400 B2B and B2C customers and leaders across 9+ countries and industries, provides strategic insights and data into:
- How CX influences brand loyalty
- What customers and agents truly want
- Key challenges for leaders
- The evolving role of AI and GenAI in customer service
Download now to discover strategies that will elevate your CX and accelerate your business growth.
Sponsored by: ServiceNow