Field services have long had a reputation for being slow and disruptive for customers and a budget drain for service organizations.
But in recent years, there have been some big changes in field services. They have evolved
beyond just installing, maintaining, and fixing products and services. They now offer the opportunity for predictable revenue growth and greater customer lifetime value when digital technologies power it.
Read this White Paper by Oracle to know how the right technology can automate processes to help customers get information and resolve field-services-related issues faster.