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Trends That Will Shape The Future Of Customer Experience

Trends That Will Shape The Future Of Customer Experience

Today, businesses are predominantly focused on shaping customer journeys and managing customer experiences. According to Statista, by 2030, connected devices will provide timely and intensely personal information about customers. 

For businesses to create truly memorable customer experiences, they must understand the context of a customer’s interactions. Organizations must incorporate critical capabilities into their marketing technology such as:

  • Marketing planning and automation
  • Data discovery and journey optimization
  • Real-time decision making and event detection

Read this White Paper from SAS to understand the trends that will shape the future of customer experience and how your organization can embrace these innovative trends.

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