How To Use A CDP To Activate Customer Insights In Real-Time

CDP

Consumers demand digital, seamless, and tailored experiences. According to a recent  Forrester report, companies with effective digital experiences performed better during the pandemic and are better equipped for future growth.

Creating those experiences, which are central to digital business models, requires a  comprehensive, up-to-date understanding of your customers.

A real-time customer data platform  (CDP) captures this data and provides the comprehensive behavioral and demographic data needed to optimize your business operations experience.

Here are 5 steps on how you can leverage a CDP to activate customer insights in real-time.

Create a complete view of the customers

Data is everywhere, from demographics, activity, location, devices, interests, and more. Creating differentiated experiences and services start with the ability to understand your audience. Bring together transactional, behavioral, and demographic data in real-time to create a 360-degree view of your customers. 

Enrich customer views with unique signals 

Gain a richer view of the customer by enriching customer profiles with first and third-party sources to reveal unique interests and preferences. Implement a process to continuously collect, analyze, and track real-time feedback. 

Unlock powerful insights with analytics 

Enable AI-driven insights for business users to predict customer intent including lifetime value, churn risk, and next best action. Empower data professionals to gain deeper insights by analyzing the vast amounts of data generated across the business including customer, financial, operational, and unstructured Internet of Things (IoT) data.

Drive meaningful actions with confidence 

Harness the insights generated by analytics for informed decisions to personalize engagement across channels and automate customer-centric experiences. 

Build customer trust with a secure CDP 

Uphold trust with principles that govern data collection and usage to protect customer privacy.

Closing thoughts 

The ultimate goal of successful marketing is to create a unique and unforgettable customer experience.

Read more: How Global Supply Chains Will Be Impacted In 2022

About the author

Dheeraj Kapoor

A content writer with a passion for words and the English language.

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