eBook

Customer Experience (CX) Trends: Customer Service Insights in the GenAI Era

Customer Experience (CX) Trends: Customer Service Insights in the GenAI Era

With 69% of customers ready to switch brands after poor service and 27% of leaders finding AI to be the top capability for reducing customer effort: Stellar customer experience (CX) is synonymous with stellar success.

This eBook, featuring insights from 6,400 B2B and B2C customers and leaders across 9+ countries and industries, provides strategic insights and data into:

  • How CX influences brand loyalty
  • What customers and agents truly want
  • Key challenges for leaders
  • The evolving role of AI and GenAI in customer service

Download now to discover strategies that will elevate your CX and accelerate your business growth.

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