How Samsung’s Community Transforms Support and Empowers Customers

Deciding which digital channels, you should deploy to connect with your customers is crucial for improved customer experience and brand value.

If you understand that your customers want to connect with your brand on multiple channels, but figuring out which channels matter most to your audience is getting challenging, you are not alone. 

Building a community can help your customers find expert support for every question and create a place where the most loyal customers can connect with each other.  

Learn more from this report as it explores how Samsung’s community helped transform support and empower its customers to a whole new level.